Our claims handling arm, Removal Claims Service or RCS as it is known, is integral to the Company’s philosophy of providing a complete service. It is our contention that the placement of policies is one part of an Insurance Broker’s job, one of the others is to ensure a smooth claims handling process right through to the fulfilment of a claim.
“An excellent claims service that reflects the professionalism of our Company maintaining fair outcomes for all parties involved”
Steve Simpson, Simpsons Removals
RCS makes a big difference to our clients. Our Claims Adjusters have over one hundred years of experience of dealing with claims between them and have been hand picked for their knowledge of all transportation claims matters.
The Claims handling arm of the Company is run by David Pite, Director, who is supported by three claims adjusters. The experience of these adjusters is unrivalled within the Industry. All three have worked for many of the major Removal, Storage and Self Storage contractors within the UK and throughout the World. All three of our Loss Adjusters, as well as David Pite have claims settlement authority with major UK Insurers, a position of trust rarely held in a heavily regulated industry, which is a measure of the integrity and dedication that they give to their positions.
Emma Hodgson, Claims Adjuster
Emma has worked in loss adjusting for nearly twenty years and has worked with many major contractors in the UK and across the globe in her various working positions. Emma has worked for Basil Fry for less than five years but worked within the sector for a large UK broker prior to joining where she held the post of Claims Manageress.
Jo Nicolson, Claims Adjuster
Jo has worked in the sector for nearly twenty years and in this time has become well respected by many of the UK’s largest contractors. She works closely and in conjunction with many of our major clients and takes pride in providing an efficient and high quality claims service to Clients and their Customers alike.